Customer service rant

[danaeris]

I would just like to say here that I HATE CUSTOMER SERVICE CRAP.

I hate the phone systems, especially the ones that talk to me and expect me to talk back. I hate the crappy excuse for customer service where they paste a response that is vaguely related to your email and shoot it off, all politely packaged with thank yous and niceties but not providing ANY useful information. WHY ARE YOU BOTHERING?!

I would also like to take this opportunity to thank those customer service reps who gracefully and competently provide service when the customer aka me is already pissed off by other negative customer service experiences from earlier that day. Your patience and competence in the face of adversity is impressive and saintly.

I don't have road rage, I have customer service rage. Rarrrr.

Comments

[aaangyl.livejournal.com]

People like you are the reason I do what I do.

:)

[marmelade.livejournal.com]

hey Dana for short, a friend of mine is interested in the Toronto Poly community but doesn't have an LJ account. I have passed on your email (@livejournal.com) to him so he should be in contact with you, i would imagine, within the day or so.

[danaeris.livejournal.com]

Cool beans! I'll look forward to hearing from him.

[sassy-fae.livejournal.com]

Ah, I love the voice input phone systems. I make all my responses as a loud robot while everyone else in the room giggles. It amuses me and if the system doesn't recognize you after a few robot voice inputs, they shunt you through to a real person ;)