geek frustration impinging on NRE

[danaeris]

So the documentation with the phone insists that I should install THEIR version of palm desktop. But whenever I try to do that, access is denied. I've checked, and I'm logged in as an admin. So I have no idea what its damage is.

I'd really like to get this up and running so I can sync the new phone. Do you think its really that important to use their version of palm desktop? The one I've got is 4.1 too, iirc.

Grr.

So far 3 people have graced me with calls, but none of them have come through on the new phone. Still, they get bonus points for sharing in my geeky joy. :)

Edit:

With my l33t g33x0r skillz I have triumphed. I enabled root user, created a password (since I'd never had to use it before), logged out as me and logged in as root user, and successfully installed it. Now I just have to get my normal account to talk to that copy of palm, and that to talk to my treo, and I'll be all transferred.

Comments

[princeofwands.livejournal.com]

To answer your question - the importance of loading their desktop software is not so much in the Palm Desktop 4.1 application, but in the sync conduits that are specific to the treo600. So, yes, it does matter that you get their version loaded.

What's the error that you're getting when logged in as yourself and being told access denied? At what point in the install? And are you getting prompted for an admin password at any point in the installation? Is the hotsync manager running in the background? You might try launching the application and disabling the manager to get around the problem that you're having.

And lastly - perhaps checking out:
http://www.palmone.com/us/support/treo/treo600sprint/
might help.


FYI - I had something happen a week or so ago that corrupted one or more of my conduits and to remove my palm-users folder and re-install the desktop to get it working again.